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Careers @ MTP Software
Customer Support Specialist
Full-time / Natick, MA
About MTP Software
MTP Software provides software products that allow professional-services organizations to manage information
flow across the enterprise in a proactive, highly-configurable fashion.
Our flagship product, Business Relationship Manager (BRM) is a complete real-time, workflow-based customer relationship management
(CRM) system that provides a comprehensive view of all client, prospect and partner activities. Smart, easily adopted, and highly configurable,
BRM is revolutionizing the way small and mid-sized companies serve and grow their customer base.
Job Objective
MTP Software is looking to expand its highly effective and energized Professional Services organization by
hiring a Customer Support Specialist. The primary focus of this role is to provide end-user and first-tier technical support and
assistance to MTP Software's customers in order to help them fully utilize their investment in
MTP Software's products.
Primary Responsibilities
- Be a strong customer advocate
- Acquire and maintain an intimate understanding of all MTP Software products, tools, customers, and customer needs.
- Provide end-user support to customers via telephone, email and remote desktop.
- Provide first-tier technical assistance to customers via telephone, email and remote desktop.
- Escalate technical support issues to senior support staff and the development team as necessary.
- Document commonly-encountered issues and solutions in the company's Knowledge Base.
- Assist with customer implementations as needed.
- Assist the sales team by preparing, configuring and maintaining product demonstrations.
Required Qualifications
- Bachelor's or Associate's degree
- Ability to work in a fast paced environment
- Ability to manage multiple tasks
- Strong oral/written communication and listening abilities
- Excellent problem-solving skills
- Experience working with the Windows operating system
- A professional, can-do attitude, and the desire to learn something new every day
- Ability to work independently and in a team setting
Helpful Qualifications
- Familiarity or experience with Microsoft Outlook, Excel, Word, Access and/or SQL Server
- Familiarity or experience with HTML and/or web-design software
- Graphic design skills and/or experience with Adobe Photoshop or Flash
- Experience with one or more programming languages
How to Apply
To apply for this position, please send us your resume.
View other career opportunities at MTP Software
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